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Contact Us
By Phone:
Toll Free: 1-800-517-9520
Monday to Friday
from 9:00am - 7:00pm EST
Customer Service:
support@electronicicgarette.com
30-Day Money-Back Guarantee
If you are not 100% satisfied with your purchase, you can return your order within 30 days for a refund. We believe that in order to have the best possible online shopping experience, our customers should not have to keep a product they don't like, so if for whatever reason you're not happy with your purchase, just complete the Return Merchandise Authorization (RMA) form located on the back of the packing slip sent with your order. Place the RMA form and all items from the original order in a padded envelope and mail it to us at the address indicated on the RMA form.
RMA forms can be obtained by clicking here Please allow 1-2 weeks for processing. All refunds will be issued to the credit card used for the original purchase. If items are missing or are in poor condition the retail cost of these items may be deducted from any refund.
RMA forms can be obtained by clicking here Please allow 1-2 weeks for processing. All refunds will be issued to the credit card used for the original purchase. If items are missing or are in poor condition the retail cost of these items may be deducted from any refund.
365-Day Exchange/Store Credit Policy (in another word One-Year to make up your mind)
If you are not 100% satisfied with your purchase, you can return your order within 365 days (One-Year) for an exchange or store credit. We believe that in order to have the best possible online shopping experience, our customers should not have to keep a product they don't like, even after the 30-Day Money Back Guarantee, so if for whatever reason you're not happy with your purchase, just complete the Return Merchandise Authorization (RMA) form located on the back of the packing slip sent with your order. Place the RMA form and all items from the original order in a padded envelope and mail it to us at the address indicated on the RMA form.
Shipping & Tracking
Electronic Cigarette ship within 1-2 business days, via USPS, UPS or FedEx. Once your order has been shipped, you will receive an email confirmation with an order tracking number and information on how to track your package.
NOTE: Free shipping is offered for purchases delivered by USPS. If USPS is selected, we cannot offer any guarantee of delivery or accept any liability for lost orders. All delivery issues should be addressed with your local post office.
Guaranteed delivery is only available on orders shipped via UPS or FedEx. All orders outside the United States may be shipped by DHL or USPS .
NOTE: Free shipping is offered for purchases delivered by USPS. If USPS is selected, we cannot offer any guarantee of delivery or accept any liability for lost orders. All delivery issues should be addressed with your local post office.
Guaranteed delivery is only available on orders shipped via UPS or FedEx. All orders outside the United States may be shipped by DHL or USPS .
One Year Warranty
We stand behind the quality of our product and guarantee to the original purchaser that our product shall be free from defects in material or workmanship for a period of one year from the original purchase date.
This warranty applies to the product under normal use and is subject to all product usage documentation. In the event you need to exchange your Electronic Cigarette kit, battery, or charger, simply complete the Return Merchandise Authorization (RMA), place the RMA form and the item(s) to be exchanged in a padded envelope, and mail it to us at the address indicated on the RMA form. RMA forms can be obtained by clicking here, or by emailing or calling customer service. Please allow 1-2 weeks for processing.
This warranty applies to the product under normal use and is subject to all product usage documentation. In the event you need to exchange your Electronic Cigarette kit, battery, or charger, simply complete the Return Merchandise Authorization (RMA), place the RMA form and the item(s) to be exchanged in a padded envelope, and mail it to us at the address indicated on the RMA form. RMA forms can be obtained by clicking here, or by emailing or calling customer service. Please allow 1-2 weeks for processing.
